You do not need to register your drone with us, though we highly advise that you create an account through the Explorer App in order to back up your flight logs to the cloud. Registering your aircraft can also help in the unfortunate circumstance of a lost or stolen drone.

With a maximum range of 4.3 miles (7KM) for the EVO and 5.5 miles (9KM) for the EVO II, both of these drones feature an incredible transmission range to support a wide variety of flight requirements These are the maximum unobstructed transmission ranges under ideal conditions. Antenna orientation, atmospheric and weather conditions, as well as the Radio Frequency (RF) environment will play a large role in what range your drone can reach. Always know and follow the laws and regulations regarding flight at your location and exercise caution and safety when flying your drone .

We’re sorry to hear that you had a crash! In order to start the repair process please send an email to support@autelrobotics.com with the following information:

-Your Full Shipping Address (First and Last name, street, city, state, zip code)

-Contact Phone Number

-Digital Copy of Proof of Purchase (If purchased new within the last 12 months)

-Retail Serial Number or -Aircraft Serial Number (These can be found on a white sticker that was included on your packaging and both start with “E.” Also the Aircraft serial number can also be found under the battery of the EVO and inside the battery compartment of the EVO II on the little QR code sticker.

If you are attaching a photo please choose the highest-resolution available so the image is clearly visible.

To assist us in diagnosing and repairing your drone please answer the following questions:

If any questions do not apply to you, please answer “N/A”

-Provide a brief summary of the issue

-Details of any damage that occurred? (Attach any photos if available)

-What was the date of this crash (if applicable)? (MM/DD)

-Did you have Obstacle Avoidance on during this flight?

-Were you flying with a Device? If so, can you please provide Make, Model and OS information?

-Were the propellers attached when you retrieved the aircraft?

Once our team receives your information they will be in touch to assist in getting you back in the air as quickly as possible.

Autel Robotics’ custom-designed rechargeable Li-Po smart batteries feature high energy density and capacity, so in order to provide safe storage your batteries feature Storage Self-Discharge Protection. If the battery is stored in a high-temperature environment or is idle for 6 days with a high charge level, self-discharge protection will be activated. The battery will discharge automatically to a safe level. This is the default setting, and the discharge process takes 2-3 days. While there’s no indication that the battery is performing a self-discharge cycle, you may notice a slight warming of the battery, which is normal. The discharge threshold can be customized using the Autel Explorer App.

In storage as in flight, it’s important not to allow your batteries to come in close contact with moisture or heat sources. Store your batteries in a dry and ventilated area at room temperature (ideally 22C to 28C) and ensure that you put them through a charge cycle (charge to 100% then discharge to 7% or lower) at least once every three months (90 days).

LiPo batteries provide a higher discharge rate capacity at a lower weight than other battery types, allowing our drones to fly faster and with longer flight durations. The trade-off is that LiPo batteries require special charging and storage routines and have a shorter lifespan than other battery types.

If you need to pair your RC and follow the simple steps in these support videos to get reconnected.

EVO: https://youtu.be/WCTKsgV1k5Y

If you are unable to pair your drone following these steps please see our instructions on completing a manual firmware update

EVO: https://youtu.be/dY6Fuh_gYkQ

and if you continue to experience issues please contact our support team at support@autelrobotics.com

Our drones do not come with lightning cables included and so we recommend using the cable that came with your phone, or any other micro USB or USB-A cable that is compatible with your device (ex. A lightning to USB-A charging cable).

At this time we are experiencing some Starlink app compatibility issues within the Google Play Store. We are working on resolving this issue to allow for the continued easy access of the Starlink app to our Android-based users.

At this time, we ask that you please follow the link below to download the Android version of the Starlinkapp via an APK file on our website. If you have any more questions or concerns please let us know.

Web link: https://www.autelrobotics.com./x-star-downloads

Direct Download Link: https://www.dropbox.com/s/qaavvrdcopzrutv/2000320.apk?dl=1

We’re sorry to hear that you had a crash! In order to start the repair process please send an email to support@autelrobotics.com with the following information:

-Your Full Shipping Address (First and Last name, street, city, state, zip code)

-Contact Phone Number

-Digital Copy of Proof of Purchase (If purchased new within the last 12 months)

-Retail Serial Number or -Aircraft Serial Number (These can be found on a white sticker that was included on your packaging and both start with “E.” Also the Aircraft serial number can also be found under the battery of the EVO and inside the battery compartment of the EVO II on the little QR code sticker.

If you are attaching a photo please choose the highest-resolution available so the image is clearly visible.

To assist us in diagnosing and repairing your drone please answer the following questions:

If any questions do not apply to you, please answer “N/A”

-Provide a brief summary of the issue

-Details of any damage that occurred? (Attach any photos if available)

-What was the date of this crash (if applicable)? (MM/DD)

-Did you have Obstacle Avoidance on during this flight?

-Were you flying with a Device? If so, can you please provide Make, Model and OS information?

-Were the propellers attached when you retrieved the aircraft?

Once our team receives your information they will be in touch to assist in getting you back in the air as quickly as possible.

Autel Robotics (the Company) warrants to the original retail purchaser of this product, that should this product or any part thereof during normal consumer usage and conditions, be proven defective in material or workmanship that results in product failure within one year of purchase of new product, or 180 days on refurbished product, such defect(s) will be repaired, or replaced (with new or refurbished parts or products) at the Company’s option, with Proof of Purchase, without charge for parts or labor directly related to the defect(s). Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Obstacle Avoidance, Computer Vision and all other autopilot functions are not intended to completely replace the pilot and may not react in all situations or conditions. Accidental damages will only be covered under this warranty if there is an obvious failure of hardware or components.

The Company shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the device. The extent of Autel’s liability under this warranty is limited to the repair and replacement provided above and, in no event, shall its liability exceed the purchase price paid by purchaser for the product.

This warranty does not apply to:

Aircraft(s) not utilizing most current, or up to date, and publicly available firmware. Battery that cycle charged more than 200 times. Products subjected to abnormal use or environmental conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or improper storage. Products with signs of tampering or altering of the serial number label, waterproof mark, etc. Products that have had flight log details altered or deleted. Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company. Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts. Products damaged from external causes including but not limited to fire, water, dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical source.

If you have any questions regarding warranty, please feel free to contact us via the following ways:

Call 1-844-My-Autel (844)-692-8835

Visit our website https://www.autelrobotics.com

Send us an email at support@autelrobotics.com